Shipping policy


 

SHIPPING FEE

Standard shipping fee: $5.0
We offer free shipping for orders over $59 anywhere in the world.

ORDER PROCESS

We want to make sure you get your items as quickly as possible.
Orders will be processed within 1-2 business days of ordering and be shipped the next day after the processing day.

* Please allow extra 3-5 business days for custom orders.

DELIVERY TIME

For "Standard Order Delivery", it usually takes 6-10 business days to receive the product after we processed the order. For "Priority Custom Delivery", it usually takes 3-5 business days to receive the package.

*If you want to receive your product within 7 days after placing an order(include custom order), We recommend "Priority Custom Delivery" for quicker deliveries.


Please find the table below for more information:

Country / Region Standard Order Delivery Priority Custom Delivery
United States, United Kingdom, Germany, Australia, France, Japan, Netherlands, Spain, Austria,Taiwan, Switzerland, Luxembourg, South Korea 6-10 business days Receive within 3-5 business days
Ireland, Denmark, Canada 7-12 business days Receive within 3-5  business days
Italy, Belgium, Sweden, Finland, Hungary, New Zealand, Poland, Russia, Lithuania, Estonia, Cyprus, Israel, Croatia ,Norway, Mexico 7-15 business days Receive within 3-5  business days
Slovakia, Iceland, Slovenia Latvia, Bulgaria, Malta, Rest of the world 10-15 business days Receive within 3-5  business days


Shipping Details:


Shipping Confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

Tracking
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

What happens if I still not receive my order after 30 days?
Kindly inform us via email so we can help you to further check on your parcel status. Usually, we will offer you to resend a replacement with no additional fees.

Please feel free to contact us for any question at support@luluonly.com.