Location: Hong Kong
Reporting To: Retail Manager
About the Role
Reporting to the concession management team, you will become a brand ambassador. Consistently delivering excellent customer service and upholding the LULUONLY guidelines and values, engaging with clients to drive sales and repeat business to achieve sales targets.
Key Responsibilities:
Sales Associate
Fully responsible for sales; work towards store target
Show keen interest in developing brand knowledge
Comply to company policies, procedures and instructions at all times
Cash Handling and Payment Processing
Process payments, refunds and exchanges accurately following company guidelines
Open/close/reconcile tills daily reporting any discrepancies to Boutique Manager and/or Retail Manager
Store Operations
Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
Ensure the appropriate process of:
maintaining back stock, trays, packaging and cash desk
stock deliveries
in-store services (including engraving)
compile and execute Boutique reports
Customer Service
Greet all clients with a friendly and welcoming demeanour
Establish client’s needs, offer guidance and advice
Maintain high level of customer service at all times
Mystery shop reports should not be below 75%
Report customer issues to Boutique Management team
Clienteling
Collect and update customer information to ensure efficient use of client book and accurate data capture
Develop and maintain client relationships in line with company guidelines
Team Engagement
Learn and develop engraving skills
Comply to company policies, procedures and instructions at all times
Adhere to LULUONLY’s Retail Dress Code Policy
Languages:
Fluent in English, Cantonese and Putonghua
About You
Jewellery experience beneficial but not essential
Excellent communication and interpersonal skills, ability to communicate to a wide range of clients
Ability to upsell and link sell
Ability to build and maintain a client book
Ability to work autonomously or as part of a team
Ability to work well under pressure in a fast paced environment
Positive, proactive and able to use own initiative
Prepared to go the extra mile to ensure customer expectations are achieved
Preferable with minimum 4 years working experience in retail industry
Basic knowledge of Computer
across flagship our Boutiques and Concession Counters
A real chance of career growth and progression
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
At LULUONLY, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Further information is available at www.luluonly.com
Reporting To: Retail Manager
About the Role
Reporting to the concession management team, you will become a brand ambassador. Consistently delivering excellent customer service and upholding the LULUONLY guidelines and values, engaging with clients to drive sales and repeat business to achieve sales targets.
Key Responsibilities:
Sales Associate
Fully responsible for sales; work towards store target
Show keen interest in developing brand knowledge
Comply to company policies, procedures and instructions at all times
Cash Handling and Payment Processing
Process payments, refunds and exchanges accurately following company guidelines
Open/close/reconcile tills daily reporting any discrepancies to Boutique Manager and/or Retail Manager
Store Operations
Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
Ensure the appropriate process of:
maintaining back stock, trays, packaging and cash desk
stock deliveries
in-store services (including engraving)
compile and execute Boutique reports
Customer Service
Greet all clients with a friendly and welcoming demeanour
Establish client’s needs, offer guidance and advice
Maintain high level of customer service at all times
Mystery shop reports should not be below 75%
Report customer issues to Boutique Management team
Clienteling
Collect and update customer information to ensure efficient use of client book and accurate data capture
Develop and maintain client relationships in line with company guidelines
Team Engagement
Learn and develop engraving skills
Comply to company policies, procedures and instructions at all times
Adhere to LULUONLY’s Retail Dress Code Policy
Languages:
Fluent in English, Cantonese and Putonghua
About You
Jewellery experience beneficial but not essential
Excellent communication and interpersonal skills, ability to communicate to a wide range of clients
Ability to upsell and link sell
Ability to build and maintain a client book
Ability to work autonomously or as part of a team
Ability to work well under pressure in a fast paced environment
Positive, proactive and able to use own initiative
Prepared to go the extra mile to ensure customer expectations are achieved
Preferable with minimum 4 years working experience in retail industry
Basic knowledge of Computer
across flagship our Boutiques and Concession Counters
A real chance of career growth and progression
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
At LULUONLY, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Further information is available at www.luluonly.com
